The seller of the goods offered in this Internet store, SIA KOKOPELLI reg. no. 40103534550, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:
The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.
1. Delivery and payment procedure
The buyer orders goods through this website, indicating the type and quantity of goods to be ordered. The buyer has the opportunity to pay for the product using the payment tools built into the Internet service.
The seller ensures the delivery of the goods within 7 days after the payment for the goods has been received. The Buyer chooses the method of receiving or delivering the product when placing an order and paying for it.
2. Right of withdrawal and refund
If the order is not paid within 2 working days, the Seller has the right to consider that the order has been cancelled.
The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods or immediately after payment of the order by sending a letter of refusal to the Seller to the e-mail address helenseward.info@gmail.com. The cancellation letter must include the order number and the customer's e-mail that was registered at the time of the order. The seller will send a cancellation form in response within two working days, which the buyer must fill out within 5 calendar days from the moment of sending. The buyer is obliged to return the product to the seller within 7 days after sending the letter of refusal. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer.
Paid funds are returned only to the same account from which the order was paid.
3. The buyer cannot use the right of refusal if:
By their nature, the ordered goods cannot be returned, or they are perishable or can be used up quickly;
The ordered product has a damaged or removed paper label
The ordered goods are shipped directly to the Buyer according to an individual order;
The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal".
The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, due to careless handling of the product during use or failure to follow the instructions in the manual, or if its packaging is significantly damaged.
4. Exchange of goods
The purchased item can be exchanged for an identical one if it is confirmed that the delivered item was damaged. In this case, the costs are borne by the Seller. If the Buyer changes his mind and wants to exchange the product for another one, then the Buyer bears the costs of exchange delivery.
5. Data processing
By entering the necessary information, when placing the order, the Buyer confirms that he is familiar with and agrees that the data provided by him are used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the legislative requirements of the Republic of Lithuania. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.
